“Always the beautiful answer who asks a more beautiful question.”
— e e cummings

Building a human-centered foundation for teacher empowerment in Ghana

MIT D-Lab | Accra, Ghana (2016)

Topics: user research, human-centered design, design research, education, teachers, STEM, startup, non-profit

Methods: journey mapping, contextual inquiry, ethnographic interview, observation, A/B testing, surveys, guerrilla testing

Evaluating international migration products to strengthen and inform program scaling

United Nations: International Organization for Migration | Mexico City, Guatemala City (2017 - 2018)

Topics: evaluative research, program assessment, user experience, migration, emergency response, disaster relief, international affairs

Methods: interview, focus group, contextual inquiry, literature review, service mapping

Amazon | Los Angeles, CA, USA (2022 - Present)

Topic: language learning models, machine learning, artificial intelligence, devices, multimodal interaction, ambient, smart home, echo show, firetv, mobile app, RITE testing

Etsy | Brooklyn, NY, USA (2020 - 2022)

Topic: enterprise research, artificial intelligence, machine learning, knowledge base, knowledge management, personalization, recommendations, design systems, e-commerce, small business, handmade goods, artisan, service design, journey mapping

The Series X Xbox console is centered with an Xbox controller leaning next to it, against a background of solid black.

Microsoft | Redmond, WA, USA (2019 - 2020)

Topic: design research, foundational research, accessibility, inclusive design, qualitative research, user experience, product design, industrial design, hardware, gaming, ergonomics, controllers, consoles, gaming accessories, Xbox hardware, Surface hardware

I (Tim) am standing with colleagues from the Green Climate Fund, UNDP, and the municipal government in front of an administrative center for rural farmers on the outskirts of Lilongwe, Malawi.

Green Climate Fund | Incheon, South Korea (2018 - 2019)

Topic: evaluative research, research design, impact evaluation, experimental research, climate change, climate adaptation, climate finance, experimental (RCT) and quasi-experimental design, econometrics, anthropology

Columbia Design Studio | New York, NY (2017)

Topic: design research, design thinking, user-centered design, startup, migrants, refugees, professional development, social entrepreneurship, startup, social impact, b-corp

A picture of me (Tim) leading a focus group of about 10 individuals, seated over a mat near a lake, in Parado, Indonesia.

Gerakan Indonesia Mengajar | Jakarta, Indonesia (2016 - 2017)

Topics: ethnography, user experience, education, community development, social activism, non-profit, NGO, anthropology